Fishing Cancellation Policy
1. CHANGING YOUR TRIP DATES
All Date Changes Prior to 48 Hours Before the Trip Date are Free of Charge. Exception: Boats 28, 31 and 32 Feet or Larger: 15 days prior to the trip date.
You may change your date closer to the trip date in the following circumstances:
You are on a cruise ship, and your cruise ship does not make port due to weather or other reasons, per our no-port, no-pay policy below.
We must cancel your trip for weather, mechanical or any other reason.
We can clear the change with the crew and gain special approval for the change.
Keep in mind that there is only one boat of the type you booked, so if you change close to the trip date, it could be already booked to another party on the date you want to switch to. Of course, we will have other boats available for you to choose from if this happens. To be safe, try to get your plans ironed out ahead of time if possible.
2. CANCELLATION AND REFUND POLICY
100% Refund: Cancellations Per our No-Port No-Pay Policy, Weather Policy.
80% Refund: Cancellations Received Prior to:
7 Days in advance of trip date (boats 28, 31, 32 feet).
No Refund:
No-Shows.
Late Arrivals
Missed Pick-Up Times
Cancellations Except as Shown Above.
3. NO PORT, NO PAY POLICY (FOR CRUISE PASSENGERS)
If during your sailing, your cruise ship is not able to make port as scheduled due to weather conditions, mechanical failure, or other unforeseen circumstances, we will cheerfully issue you a 100% refund of your money.
If an itinerary change is announced in advance of your sailing, while you still can reschedule your cruise, we offer you two convenient options:
We will issue you a voucher valid for 1 year that you can use to reschedule your trip with us free of charge.
Receive a refund in accordance with our cancellation policy above.
If your cruise ship is changing itinerary and will port on a different date than originally scheduled, please call us or email us right away so we can make the necessary arrangements to reschedule your excursions so that you don't miss a beat. We need a little notice to be able to do this for you, so it is important to contact us in these situations.
This policy offers you peace of mind that you will not lose your money if your ship’s port of call is canceled. There is no risk to book with us!
4. NO-SHOW POLICY
We are unable to issue a refund for a no-show under any circumstances.
5. LATE ARRIVAL POLICY
If you are late for your trip and contact us to let us know you’re running late, we will wait for you, but the clock will start ticking at your confirmed start time, not when you actually board the boat. If you are late and don’t let us know you’re still coming, we are unable to issue you a refund.
6. BAD WEATHER POLICY
Most charters in Cancun run rain or shine. It is the tropics - it rains a lot. If charters were canceled every time there was rain, all the operators would be out of business. If it rains on the day of your charter and due to weather or water conditions, we are unable to go out, you are entitled to a 100% refund. However, if the charter is still going out, then our cancellation policy as stated above applies. We are unable to issue refunds for seasickness or trips cut short on your request, so use precautions like Bonine or 24 Hour Less Drowsy Dramamine to ensure you have a good time.